Outdated CRM software can be counterproductive because instead of serving its original purpose of helping make sales and leads conversion easy, it can seriously hinder your processes. And this can subsequently put you behind by a lot. Be warned if your software is not operating anywhere else apart from the desktop. If there are frequent complaints that your customers have to check through the history every time they want to contact you, you seriously need a system upgrade. To know what the 5 most urgent signs are, read on.
Your CRM software frequently crashes
To say that software crashes from time to time is perfectly normal. But if starts to crash frequently, then it is not. CRM that is in an urgent need of an upgrade, crashes multiple times in a day and you can judge how much that can wreck your sales. Customer service suffers, affecting employee productivity as well. In fact, this is not even a sign. It is a blaring reminder. Remember that CRM system is to help build brand loyalty. Not the otherwise.
The information is inaccessible
A CRM that needs of an upgrade will always be slow. Therefore, at most times, the information provided remains inaccessible. If your staff has been having trouble locating even basic details on the CRM, the ever-increasing average handle time will wreak havoc on your business costs. Old CRM software often has data on several screens and could be difficult to locate information on. By continuing with such a system, you are not only frustrating buyers and angering callers, but pressurizing your calling staff.
It is requiring learning
All things take a while to get off the learning curve, but CRM software is built for utmost precision. This means that if your system is bulky and complicated, and is taking rather long for new joiners to be trained, it is perhaps time to replace this version. To add, efficient CRM systems should themselves require no training as such. They should be easy to use and have an intuitive layout.
The data provided isn’t real time
Business is all about competition, keeping abreast with every update, and staying ahead of the trend. Good CRM software traces prospects on your site, collects valuable information, even as they browse the company website or blogs. Your CRM not doing it all is a sign that you need an upgrade. In fact, do not waste any time, since this can rob you of crucial insights into the purchasing trends and what web pages strike a chord with your buyers.
Integrating mobile with CRM software is not possible
Legacy software will often work on bulky desktops. Upgrade quickly to enjoy the updated services of newer CRMs that seamlessly integrate with the mobile platform. You should be able to trace customer information, analytics and other crucial data on your handheld device. A system upgrade is essential if you want your staff to achieve sales reps better. Even though it is fruitless to expect CRM on mobile to offer complete desktop functionality, it still helps to get important insights into customer behavior. Documents can be shared between the team, and this facilitates effective communication. Get a revamp today.